Crisis Management and Business Continuity

Beyond just the current COVID-19 pandemic, today’s world is full of ambiguity and crises are not a rare phenomenon. Banks and financial institutions are especially impacted as part of the critical infrastructure of our society. Being well prepared makes a difference for organizations of all sizes, leading to better outcomes and strengthening the company after the crisis is gone. Fortunately, modern digital technology is bringing the right tools to help companies in crisis management and ensuring their business continuity.

BULPROS is standing together with you in these challenging times and helping you to stay fully operational. We provide a 3-month free access to selected consulting, cyber security services and digital solutions part of our portfolio.

We offer the right mix of consulting, services and solutions to help both your internal collaboration and your customer care in times of crisis.

Microsoft Teams

Microsoft Teams is the next-generation hub for teamwork – one single place where everybody can meet and collaborate internally and with clients, share files and use apps to take part in the business processes of the organization.
BULPROS can help you with provisioning, identity management integration and support of Microsoft Teams.

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BULPROS AI Assistant

The advanced voice and text-based natural human-computer interaction platform of BULPROS is based on the IBM Watson. It captures customer intents by leveraging the latest machine learning models. It enables companies to get insights from the dialogue by applying natural language processing services, capturing emotions and moods and providing context analysis. It can be deployed anywhere needed, including websites, applications, or other customer touch points for a delightful user experience.
BULPROS can quickly deploy the AI Assistant to support both your employees and your customers in service desk or customer care scenarios.

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BULPROS Expert on Demand

With Expert on Demand, you engage and support your customers using native video, voice and screen sharing on any device or browser:

  • Create a virtual pool of experts and specialists, whether co-located in specific contact centers or dispersed throughout the enterprise.
  • Extend the solution easily across various service delivery models for an integrated experience.
  • Create a higher level of trust, customer satisfaction and loyalty by showing the consultant in person.
  • Optimize consultant utilization by routing customer calls to the least occupied consultants, regardless of physical location.
  • Interact with customers over an enterprise-grade secure channel.
  • Deliver the same high level of service to both offline and online clients.
  • Reduce costs for on-site services for servicing rather distant locations.
  • Enable customers to request remotely for additional services via video call and file sharing.

BULPROS can integrate Expert on Demand within your website in a matter of days.

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BULPROS Call Automation

We offer a cloud-based platform for execution of predefined customer outreach campaigns supported by smart IVR and AI. It enables companies to deliver voice and text messages to phone/mobile users at scale in short time. Text-to-speech (TTS) technology is used to drive the customer interactions in various languages, and the telephone channel is integrated with email and web to deliver enhanced omni-channel experience. Call automation enables a two-way interaction where customers receive information and can also provide input to the system by using their voice.

BULPROS can quickly set up Call Automation and help you launch your campaigns.

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BULPROS Sales Management Dashboards

Our sales performance management solution provides insights for the companies in the following areas:

  • Individual KPIs
  • Performance by region
  • Forecasted performance
  • Pipeline comparison
  • Pipeline summary
  • Win/loss ratio
  • Lost by reason
  • Leads

BULPROS can quickly deliver its Sales Management Dashboards to your sales organization as a cloud solution and integrate existing on-premise or cloud data sources – from Excel sheets to CRM solutions.

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Microsoft Power BI

Microsoft Power BI is a modern cloud solution for self-service analytics that helps you turn data into opportunity and drive better business decisions across your organization. Enable everyone at every level of your organization to make confident decisions using up-to-the-minute analytics. It can get you started quickly by consuming any data source and deliver power visualizations, then scale to enterprise-scale with full security.

BULPROS can help you quickly provision Power BI and build dashboards covering your most urgent crisis management and business continuity KPIs.

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BULPROS Incident Response 365

Managing an incident, especially when organizing remote workers, can be a challenge. We can support you with an AI infused solution to facilitate real-time collaboration during incident resolution, automating, unifying and speeding up the process. It brings up together the right experts at the right virtual place empowered with the necessary collaboration tools. Incident Response 365 may integrate with various in-house systems used in the incident management process.

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Premium Meeting Experience at Your Desk

Use HD video conferencing to meet face-to-face over distance, helping to build trust and speed decision making. With the Webex Desk Pro or DX80, distance is no barrier. You can meet remotely with anyone, in a highly secure, reliable, easy-to-use environment. Use the display as your monitor. Enjoy all-in-one HD video and voice, with unified communications features that can replace even your IP phone. The intuitive screen is touch-based, like your smartphone, to simplify everything. It allows you to annotate, co-create, and collaborate with ease.

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Benefits

Solutions and services that help you stay fully operational, at limited or no cost during the current COVID-19 pandemic.

Quick time to deploy with a limited impact on your IT resources.

Option to provide any component as a fully managed service.

Solutions that bring value beyond the crisis management scenarios.

Strong industry expertise in banking and financial services.

Strong technology expertise.

Benefits

Solutions and services that help you stay fully operational, at limited or no cost during the current COVID-19 pandemic.

Quick time to deploy with a limited impact on your IT resources.

Option to provide any component as a fully managed service.

Solutions that bring value beyond the crisis management scenarios.

Strong industry expertise in banking and financial services.

Strong technology expertise.