Operational Efficiency in Financial Services

Financial institutions are constantly striving to increase their operational efficiency. Digital transformation is a strategic enabler for improving productivity and profitability by delivering reimagined business processes and customer journeys.

The financial sector has already been under pressure from shareholders, customers and competitors to demonstrate successful digital initiatives. The challenging context after the COVID-19 crisis will even increase the urgency for transformation.

As research [1][2][3] consistently shows, the major levers for optimizing productivity and reducing the cost-to-income ratio – a key indicator impacting profitability in financial institutions – include next-generation automation, channel optimization, advanced analytics, internal function productivity and IT rationalization. The most successful organizations do this while also empowering their people with the right tools.

BULPROS can help you successfully address these key issues, thanks to our deep industry and technology expertise in implementing solutions that help financial institutions reduce costs, increase productivity and improve employee experience.

Next-gen Automation

Digital Process Automation – automate customer management, loan approval, insurance claim management and other processes in financial services using IBM’s end-to-end integrated Business Process Management and Robotic Process Automation capabilities.

Paperless Office – get rid of paper today with the help of IBM’s Enterprise Content Management solution, which enables the storage and fast retrieval of electronically signed digital documents as well as digitized scanned copies that are kept in an outsourced physical archive;

AI-infused Teamwork – bring people and intelligent assistants together to improve interactions between employees, partners and customers, within a single hub for teamwork – Microsoft Teams – and transform completely the employee experience within your organization.

Channel Optimization

Digital CX for Banking – build your digital customer journeys faster and better than the FinTech challengers, on top of a proven enterprise integration and security stack by IBM, and digital banking building blocks for product origination, digital identity management, multi-bank account and transaction management, digital wallet and payments, AI-driven personalized experience and more.

Sales Force Automation – speed up your business rhythm through sales & marketing process automation with the help of Microsoft Dynamics 365 and our solution for sales performance management.

Advanced Analytics

Agile BI for Banks – get advanced insights about all aspects of the organization and instill a data-driven culture that focuses on efficiency with the help of our solution based on Microsoft Power BI and an industry-specific data model.

Read more

Internal Function Productivity

Enterprise Management – standardize and automate the business processes within the internal functions of your organization with a modern ERP solution – from HR management through procurement to finance. BULPROS is a certified partner of the leading ERP vendors, specializing in the implementation of SAP S/4HANA and Microsoft Dynamics 365.

IT Rationalization

Cloud Transition – through our portfolio of services, we support our customers in their Cloud journey. We have developed expertise in each of the necessary phases that a company needs to follow in order to benefit from the Cloud advantages – from strategic planning to actual service migration.

Read more

Next-gen Automation

Digital Process Automation – automate customer management, loan approval, insurance claim management and other processes in financial services using IBM’s end-to-end integrated Business Process Management and Robotic Process Automation capabilities.

Paperless Office – get rid of paper today with the help of IBM’s Enterprise Content Management solution, which enables the storage and fast retrieval of electronically signed digital documents as well as digitized scanned copies that are kept in an outsourced physical archive;

AI-infused Teamwork – bring people and intelligent assistants together to improve interactions between employees, partners and customers, within a single hub for teamwork – Microsoft Teams – and transform completely the employee experience within your organization.

Channel Optimization

Digital CX for Banking – build your digital customer journeys faster and better than the FinTech challengers, on top of a proven enterprise integration and security stack by IBM, and digital banking building blocks for product origination, digital identity management, multi-bank account and transaction management, digital wallet and payments, AI-driven personalized experience and more.

Sales Force Automation – speed up your business rhythm through sales & marketing process automation with the help of Microsoft Dynamics 365 and our solution for sales performance management.

Advanced Analytics

Agile BI for Banks – get advanced insights about all aspects of the organization and instill a data-driven culture that focuses on efficiency with the help of our solution based on Microsoft Power BI and an industry-specific data model.

Read more

Internal Function Productivity

Enterprise Management – standardize and automate the business processes within the internal functions of your organization with a modern ERP solution – from HR management through procurement to finance. BULPROS is a certified partner of the leading ERP vendors, specializing in the implementation of SAP S/4HANA and Microsoft Dynamics 365.

IT Rationalization

Cloud Transition – through our portfolio of services, we support our customers in their Cloud journey. We have developed expertise in each of the necessary phases that a company needs to follow in order to benefit from the Cloud advantages – from strategic planning to actual service migration.

Read more

Benefits

Strategic guidance in operational efficiency

Quick time to value aligned with business KPIs through agile implementation approach

Support for change management within the organization

Expert team with a strong financial services background

Proven industry solutions by leading vendors

Strong technology expertise to ensure successful execution

Benefits

Strategic guidance in operational efficiency

Quick time to value aligned with business KPIs through agile implementation approach

Support for change management within the organization

Expert team with a strong financial services background

Proven industry solutions by leading vendors

Strong technology expertise to ensure successful execution

Meet our team

Radoy is a former C-level banking executive in IT, Operations and Marketing for more than 10 years, and a software consultant for another 10 years. He has spent the last 3 years advising and delivering digital transformation projects at banks, insurers and FinTech startups. He specializes in digital business models, digital customer journeys and user experience, Open Banking, PSD2 and API economy, mobile wallets, payments, loyalty, AI, as well as cloud native architectures.

Zhivko is a senior IT consultant and manager with more than 16 years of professional experience, with a strong background in the financial services industry. He has extensive knowledge in the area of Business Intelligence and all subjects related to data. Zhivko is leading the consulting and project delivery teams with focus on financial services.

Tzvetan is an experienced IT professional with over 18-year history of working in the software and IT industry. He was a head of sector and representative of some of the leading companies in the banking, financial services and insurances industry in international software architecture committees Tzvetan has an expertise in the areas of Service Oriented Architecture, Business Process Management and Enterprise Application Integration and is a competent professional with a deep understanding of the technology stack.

Dimitar has 25 years of experience in implementing financial solutions for banks in Bulgaria, Russia, Poland, Austria and Ukraine. He was CIO at one of Bulgaria’s top 10 banks as well as Project Manager and Solution Architect in a large core banking implementation projects across Europe. Dimitar is currently holding the position of Senior Consultant with focus on financial services and he is specializing in Digital Transformation, GDPR and AML solutions.