Cloud Support Engineer
Role Description
– Responsible for execution of new customer provisioning.
– Plan and execute the regular software upgrades and patch upgrades
– Perform SAP Cloud system application administration and troubleshooting
– Perform cloud application administration on SAP cloud platform
– Handle different types of customer requests (user management, certificates, connectivity issues, troubleshooting) as per the agreed SLAs.
– Coordinate with SAP teams in case of a customer issue or escalation
– Engage proactively and coordinate escalations during P1 issues
– Improve and optimize performance of SAP Cloud system resources and platform capabilities
– Perform regular daily/weekly/monthly activities like activities hand-over, housekeeping etc.
– Actively drive process improvements (like escalation, provisioning, upgrade etc)
– Review current architecture and develop plans for improvements based on best practices
Role Requirements
IT infrastructure management experience. ( Linux, Servers, Virtualization, Storage, Networking, Applications)
Experience with at least one public cloud provided AWS/Azure
Python/Shell scripting knowledge
General understanding of the Automation, preferable experience with Jenkins/Concourse
Good understanding in network (DNS/TCP/IP) as well as HA and load balancing concepts
Skills to analyse and troubleshoot regular operational issues
Ability to work in multicultural office environment
Good communication skills
Excellent English written and spoken
Strong customer focus and excellent team player
Willingness to work in shifts (early morning, late evening) and 16*5
