CMDB Automation Engineer

Role Description

– Works closely with the Configuration Manager for defining strategic definition, implementation and management of the governance, standards, processes, procedures and policies for CMDB functionality
– Identify opportunities for integration and automation with product teams SDLC, release pipelines, monitoring and alerting systems; ensuring that CMDB is a reliable repository of data as technical changes progress through environments into production
– Participate in planning, designing and definition of data governance, federation standards, management data repositories and service models to maintain accurate configuration information, flexibility, performance and usability optimization by distributing data across multiple sources
– Provides subject matter expertise and technical development to establish core capabilities and provide ongoing Jira and Insight enhancements for CMDB resulting in a structured and graphical representation of data in a single source of truth
– Supports design, development, and implementation of the CMDB schema
– Works with CI Data Owners and other stakeholders to ensure the quality and timely CI data updates in CMDB by integrating CI management into the development cycles and development tasks in Jira
– Ensures that the CI Data Owners can effectively manage their CI data, providing access management and associated processes for identifying, tracking, controlling and managing change
– Provides guidance and training to the IT teams on concepts, principles and good design; and regulates their activities in support of the maintenance and continued adoption of CMDB
– Assists IT Audit managers with audit inquiries and reports to ensure process compliance and accuracy of CMDB data

Role Requirements

Experience with Atlassian application stack and Insight add-on management and integration design & implementation or other enterprise ITSM tools

Relevant experience with CMDB Automated Discovery as well as process improvement in a technology organization

Thorough understanding of ITIL processes with deep knowledge of the various ITSM stages, including but not limited to: Configuration Management, Software Asset Management, IT Asset Management

Proficient in Groovy, Javascript, AngularJS, Python, PowerShell, and other relevant programming languages

Proficient in Web service and API architecture design patterns (REST), protocols (SOAP), and integrations

Well versed in Agile (or Lean) methodologies and DevOps principles & practices

Demonstrated ability to effectively communicate and collaborate with diverse, multi-cultural and remotely located internal and external stakeholder groups and individuals

Preferred ITIL or in Configuration Management field experience

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