Desktop Engineer

Role Description

– Proven experience as a seasoned Systems Administrator of Windows 10 client/server and Microsoft Office 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Yammer, Teams, Skype and Cisco Jabber to maintain stable and effective desktop platform.
– Configuring, maintaining & supporting Office 365/EMS end-point productivity suite for Enterprise Desktops/Laptops.
– Knowledge of Microsoft Office extensible coding techniques like Visual Studio for Office
– Experience with securing Microsoft Office platform on Endpoints.
– Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.
– Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
– Experience with customization and packaging of applications for Windows Desktop OSs.
– Experience with Amazon AWS and Microsoft Azure cloud platforms is a plus.
– Experience with scripting and programming technologies is a must.
– Broad understanding of Operating Systems, their basic construct and main characteristics. In depth Windows experience is a must.
– Broad understanding of network models and protocols is also a plus.
– Good understanding of MS Active Directory administration, as pertains to support of group policies and login scripts.
– Experience with virtual/remote desktop & application platforms such as Citrix XenDesktop, XenApp Server, XenServer/VMware ESX and Cisco AnyConnect VPN.
– Design and plan testing efforts, coordinate feedback of test results. Develop case test files. Conduct unit, system, stress, integration and/or user testing to ensure that requirements are met.
– Perform troubleshooting for security incidents that require software and network forensic analysis, in close collaboration with other ITS teams
– Ensure that World Bank Group policies, procedures and standards are factored into project design and development.
– Document detailed system specifications for major systems installations.

Role Requirements

BS or graduate degree in computer science/engineering with proven experience directly related to information security, computer systems, software development, testing, integration, and deployment.

Minimum 5 years of related experience related to desktop productivity suite engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:

  • Office 365 Suite;
  • Modern Browsers like Edge/Chrome
  • Splunk

Strong MS Office developer, including MS Word, MS Excel, MS PowerPoint, and Outlook.

Strong communication skills in English (written and oral).

Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.

Ability to adequately plan and prioritize own work and team work while resolving competing demands.

Ability to effectively apply creative and practical problem-solving skills on a regular basis.

Strong project management capabilities demonstrated through experience managing IT projects.

Certification in ITIL V3 Foundation in Service Management is a plus.

Experience with developing, implementing, and leading adoption of ITIL and PMI best practices in project, service and infrastructure management is desirable.

Flexibility to work in close co-ordination with on-site and off-shore teams, as well as support end-users across the globe.

Willing to work in R&D activities and provide technical leadership on projects.

Ability to create concise documentation for both technical and non-technical audiences

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