BS or graduate degree in computer science/engineering with proven experience directly related to information security, computer systems, software development, testing, integration, and deployment.
Minimum 5 years of related experience related to desktop productivity suite engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:
- Office 365 Suite;
- Modern Browsers like Edge/Chrome
Strong MS Office developer, including MS Word, MS Excel, MS PowerPoint, and Outlook.
Strong communication skills in English (written and oral).
Strong interpersonal skills, positive attitude, and flexibility to work effectively in a team-oriented and multi-cultural environment.
Ability to adequately plan and prioritize own work and team work while resolving competing demands.
Ability to effectively apply creative and practical problem-solving skills on a regular basis.
Strong project management capabilities demonstrated through experience managing IT projects.
Certification in ITIL V3 Foundation in Service Management is a plus.
Experience with developing, implementing, and leading adoption of ITIL and PMI best practices in project, service and infrastructure management is desirable.
Flexibility to work in close co-ordination with on-site and off-shore teams, as well as support end-users across the globe.
Willing to work in R&D activities and provide technical leadership on projects.
Ability to create concise documentation for both technical and non-technical audiences