Senior Configuration Manager

Role Description

– Responsible for the strategic definition, implementation and management of the governance, standards, processes, procedures and policies for CMDB functionality
– Ensures that CMDB effectively supports the needs of ITSM (Change, Incident, Problem, Release, ITAM, SAM) and the ability to successfully track incidents and problems related to change items and track relationship between for change planning, projections and risk assessment
– Identify opportunities for integration and automation with product teams SDLC; ensuring that CMDB is a reliable repository of data as technical changes progress through environments into production
– Participate in planning, designing and definition of data governance, federation standards, management data repositories and service models to maintain accurate configuration information, flexibility, performance and usability optimization by distributing data across multiple sources
– Collaborate with IT Systems, Engineering and DevOps teams to plan and manage the integration of discovery and configuration management systems including tooling, discovery methods, automation and maintenance of non-discoverable CI attributes and data import methods
– Provides subject matter expertise and delivery support to establish core capabilities and provide ongoing Jira and Insight enhancements for CMDB resulting in a structured and graphical representation of data in a single source of truth
– Supports design, development, and implementation of CMDB schema and management processes, including identifying suitable and appropriate Configuration Item (CI) types, CI attributes, and CI relationships tracked in CMDB
– Works with CI Data Owners and other stakeholders to ensure the quality and timely CI data updates in CMDB by integrating CI management into the development cycles and development tasks in Jira
– Ensures that the CI Data Owners can effectively manage their CI data, providing access management and associated processes for identifying, tracking, controlling and managing change
– Develops and documents the governance policies, processes, and procedures required to ensure the integrity of the CMDB data
– Provides guidance and training to the IT teams on concepts, principles and good design; and regulates their activities in support of the maintenance and continued adoption of CMDB
– Facilitate communication and engage business and IT management to encourage configuration management efforts and value proposition
– Assists IT Audit managers with audit inquiries and reports to ensure process compliance and accuracy of CMDB data

Role Requirements

Experience with Atlassian application stack and Insight add-on management and integration design & implementation

5+ years relevant experience with Configuration Management / CMDB / Automated Discovery as well as process improvement in a technology organization

Thorough understanding of ITIL processes with deep knowledge of the various ITSM stages, including but not limited to: Configuration Management, Software Asset Management, IT Asset Management

Basic scripting languages skills

Well versed in Agile (or Lean) methodologies and DevOps principles & practices

Demonstrated ability to effectively communicate and collaborate with diverse, multi-cultural and remotely located internal and external stakeholder groups and individuals

Experience with IT Compliance and Audit regulations, requirements, and procedures (e.g. ISO, PCI-DSS)

Preferred ITIL or in Configuration Management field certification

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