Cloud and Support Services

Cloud Transition

Transforming a company’s IT, applications, business model and processes, so they can be cloudified is anything but a simple task. The Cloud Transition solutions are designed to support our customers in their Cloud journey.

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Cloud Operations

Operating the Cloud environment is a challenge for many companies. Systems keep growing in number, size and complexity. The Cloud operations services provide customers with a partner, who can help them operate their environment regardless of its location and delivery model.

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IT Managed Services

With the adoption of Private and Hybrid Cloud, companies will be looking to consume these as-a-service. Our model has been utilized for some time, already. It complies with the philosophy of Design->Build->Operate and provides On-Prem IT as a service.

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Support Services

Our portfolio is built to help clients tackle challenges such as struggling with solving support incidents, or being overwhelmed with customer enquiries and cases. We offer our clients IT Support, Level 1 User Support and Customer Care services.

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Success Stories

We are focused on providing professional Cloud and Support Services, which deliver added value to our clients and enable them to benefit from new business opportunities and to achieve sustainable growth. At the core of our services are our highly experienced and qualified teams who have built deep expertise in implementing numerous successful projects for organizations from various industries. As you will read in the following success stories, our experts’ main goal is to understand the clients’ business needs in order to deliver results, which exceed their expectations and help them be more successful.

Digital Workspace – Creating a Web-Based BSS Platform and a Delivery Center

Service Desk Support – Establishment of L1 Network Operations Center

Back Office Services – Optimization of payment cycle and delivery reception process

Insights

Choosing the right Cloud strategy

Choosing the right Cloud strategy

Choosing the right Cloud strategy for your business with BULPROS Enterprise Cloud Strategy The trend towards Cloud computing offers great benefits, but also poses some new challenges to IT exe

How is CloudOps different from DevOps?

How is CloudOps different from DevOps? What will you find with downloading the Infographic? How is CloudOps different from DevOps? Take a quick look to see ... Download PDF How is Clo

Ever wondered what exactly DevOps is?

Ever wondered what exactly DevOps is? What will you find with downloading the Infographic? Ever wondered what exactly DevOps is? If you are missing the details behind the headline, check how

About BULPROS

BULPROS is an innovative global IT and BPO services, solutions and products provider, repeatedly recognized as one of the fastest growing IT companies in prestigious rankings such as Deloitte’s „Technology Fast 50 in CE“ and „Technology Fast 500 in Europe, Middle East, and Africa“, Inc. 5000 Europe, Financial Times 1000 Europe, and McKinsey’s 2018 report “The rise of Digital Challengers”.

BULPROS has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Hortonworks, Oracle, Red Hat etc. BULPROS is a co-founder of the Bulgarian Outsourcing Association and a member of the American Chamber of Commerce, the German Outsourcing Association and the Indian-Bulgarian Business Chamber.

BULPROS is an innovative global IT and BPO services, solutions and products provider, repeatedly recognized as one of the fastest growing IT companies in prestigious rankings such as Deloitte’s „Technology Fast 50 in CE“ and „Technology Fast 500 in Europe, Middle East, and Africa“, Inc. 5000 Europe, Financial Times 1000 Europe, and McKinsey’s 2018 report “The rise of Digital Challengers”.

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BULPROS has established successful customer and partner relations with Fortune 500 IT companies such as Cisco, Microsoft, IBM, Unisys, VMware, Siemens, T-Systems, SAP, Hortonworks, Oracle, Red Hat etc. BULPROS is a co-founder of the Bulgarian Outsourcing Association and a member of the American Chamber of Commerce, the German Outsourcing Association and the Indian-Bulgarian Business Chamber.

Why BULPROS

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PROFESSIONALS

Meet our team

A highly qualified senior executive with more than 10 years’ experience in business development and business & client management within ITO, Cloud and Support Services, and Sales Services.

Yordan Ginev

Yordan is highly qualified senior executive with more than 10 years’ experience in business development and business & client management within ITO, Cloud and Support Services, and Sales Services. Since May 2011, Yordan has been one of the Co-Founders of BULPROS, where he is currently responsible for the global Cloud and Support as well as for the Sales Services business of the company and for its strategic expansion.

Yordan is highly experienced in the IT sector in the domains of IT Support and Outbound Services, in a multilingual environment, by managing Service Desk and Telesales teams. He has demonstrated the ability to take on leadership roles in all new challenges, ensuring high performance and best results. Yordan is skilled in communication, planning, and organization and consistently recognized for his outstanding client relationship skills. His business expertise includes broad knowledge in Business Process Outsourcing, Set-up, Transition and Transformation Management, Customer Relations Management and People Management.

Lubo Alexiev

Lubo is Cloud and Support Services Offering Manager in BULPROS. His professional experience is in the area of custom software architecture and functionalities development and ERP Systems implementation. Business Process Design, Sales & Market Research are part of his management background in different industries – Retail, Manufacturing, IТ, Customer and Technical Support Services. Co-Founder with entrepreneurship and coaching skills.

Pavel Yosifov

Pavel joined BULPROS as a Business Development Manager for Cloud and Support Services in 2019. For the previous 10 years, he has been acting as a CTO of a leading Bulgarian system integrator, specializing in Cloud and Infrastructure technologies and Information Security.

Pavel specializes in the Hybrid/Private Cloud solutions, Information Security, Outsourcing services and building XaaS platforms. With over 13 years of experience in IT, he has a solid hands-on technical experience, a rich history of good partner relationships, and successful years in management and business development roles.

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