A solution team of trained and experienced accounting professionals was established for the project. The team conducted an in-depth research on the customers’ business processes and operational needs and took over the operations of accounts receivable/payable.
As a result, the team was able to:
- Identify the different types of paperwork involved in the whole process. Furthermore they listed and classified the different kinds of transactions.
- Record and analyze the key information related to transaction processing, based on the type of transaction. This helped reduce additional costs related to the process.
- Develop a process document, explaining the classification of each transaction, along with its related documents. The document also included the research outcome, key findings and recommendations.
Thanks to the outstanding way customer queries were handled, the primary task – reduction of the high number of escalations- was achieved.
After the end of the project, the business process knowledge and expertise developed throughout the project were transferred to the customer and implemented in the organization