Unified Communications as a Managed Services
Challenge
Businesses nowadays are looking for a Unified Communication (UC) platform that covers all their business and collaboration needs, and helps them adopt the digital workplace. UC projects are usually complex, and require very specific set of expertise and knowledge. The operation and support of UC platforms are challenging tasks due to the extremely high expectations of users and business.
Solution
BULPROS Enterprise Voice Managed Service is a UC solution that covers all communication channels – Messaging, Instant Messaging, VoIP, Legacy Telephony, Conference Calls, Conference Video Session, etc. We are providing Consultancy, Implementation, Operation and Support for the UC platform, in order to ensure quality and robustness of the communication for our customers and their users.
Assessment and Consulting
- Unified Communications Consultancy – our experts will consult you in choosing the right approach to meeting your Unified Communication goals and expectations
- Voice and Messaging Infrastructure Assessment – we will assess your current infrastructure and provide you with details regarding its readiness for UC
- Business, Data and Technical Architecture – we put business and data at the center of our technical architecture, when we develop the detailed solution design.
Implementation and Migration
- Detailed Migration Roadmap and Plan – good planning is half the work. We will create and follow a detailed migration plan, in order to assure minimal business disruption
- Unified Communication Solutions Modeling, Implementation & Configuration – we implement and configure the solution and tailor it to match you specific needs and expectations
- Business Applications Integration and Optimization – we implement your workplace collaboration platform by integrating industry standard applications and optimizing the way you work
- Migration from on premise resources to Public or Private Cloud (onboarding) – the Unified Communication implementation should follow your Cloud strategy, be it on-prem or Public Cloud
Operations and Management
- Perform application administration and operations – our experts will take care of the daily operations of the solution ensuring consistency and robustness
- Plan and execute the regular software upgrades and patching– keeping the platform up-to-date with the latest releases improves the security, stability and feature set of the solution
- Perform regular monitoring of the different resources provided to customer – to be reactive is not enough for Unified Communications, we will perform proactive monitoring and analysis
Support and Maintenance
- Handle different types of customer requests – incidents do happen and we are here to help resolve them in a proper and timely manner
- Coordinate with different teams in case of a customer issue or escalation – incidents are usually complex and need teamwork to identify the root cause and take appropriate actions
- Perform regular daily/weekly/monthly activities such as handovers and reports – you will have transparency regarding the state of the solution, its SLAs and performance metrics on a regular basis
- Actively drive process improvements – getting better is our ongoing goal, and we will consult you regularly and suggest improvements in both processes and systems
Enterprise Voice Managed Service
Benefits
Modernize Communication Platform
Leave the legacy telephony systems behind and embrace the Unified Communications approach.
Enable for Digital Workplace
Lay the foundations of the Digital Workplace philosophy and respond to user and business demand.
Seamless Migration to new Platform
Proven step-by-step migration from existing communication platforms to prevent business interruptions.
Hybrid Implementation
Mix and match on-prem with Cloud implementation to best serve your users and business partners.
Expert Operations
Leave the operations to the experts, who will configure, monitor and maintain the solution in order to provide best possible SLA.
24/7/365 support
Rely on our 24/7 support team to be there, support you and resolve incidents with strict and aggressive SLA.
Benefits
Modernize Communication Platform
Leave the legacy telephony systems behind and embrace the Unified Communications approach.
Enable for Digital Workplace
Lay the foundations of the Digital Workplace philosophy and respond to user and business demand.
Seamless Migration to new Platform
Proven step-by-step migration from existing communication platforms to prevent business interruptions.
Hybrid Implementation
Mix and match on-prem with Cloud implementation to best serve your users and business partners.
Expert Operations
Leave the operations to the experts, who will configure, monitor and maintain the solution in order to provide best possible SLA.
24/7/365 support
Rely on our 24/7 support team to be there, support you and resolve incidents with strict and aggressive SLA.
Packages and Prices
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- Cloud /On-Premises setup
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- Design and Solution Concept
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- Migration and Integration
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- Operations And Management
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- Support Services
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- Cloud /On-Premises setup
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- Design and Solution Concept
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- Migration and Integration
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- Operations And Management
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- Support Services
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L
- Cloud /On-Premises setup
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- Design and Solution Concept
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- Migration and Integration
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- Operations And Management
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- Support Services
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XL
- Cloud /On-Premises setup
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- Design and Solution Concept
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- Migration and Integration
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- Operations And Management
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- Support Services
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