Using its expert know-how, extensive experience and ITIL practices, BULPROS established for the customer a L1 Network Operations Center, based on BoT Delivery model. This was a web-based BSS (Business Support System) system for technical support and servicing of the business and operations of mobile operators with a virtual network. It included the components: Order Management Module, CRM Module, Sales Team Portal, End User Account Management (SIM Card) module, Modules for Administration and Reports.
In addition to developing the portal, the customer trusted BULPROS also with the technical support they provide to clients around the world. This helped them achieve greater efficiency in resolving technical issues and assured excellent feedback from their clients.
- Providing a “5×8” L1 Service Desk services in CET time zone for enterprise mobile operators around the globe included:
- Incident Management
- Change Request Coordination
- SLA Reporting
Service Review meetings