As organizations are focusing more and more on revenue and new customer acquisition, it still is critically important to serve customers appropriately and achieve a high customer retention ratio. This can often be very challenging, for example, when organizations have to provide 24/7 coverage for their users and customers, when users require to be served in their native language, when business is growing fast, when you are just starting a business and have a limited budget, and in many other cases.
BULPROS Support Services portfolio is enabling customers to outsource certain tasks and none-core activities to our teams of trained and experienced specialists. Our service is unique due to the combination of flexibility, experience, attitude and quality. We focus on a KPI-oriented methodology to provide an enterprise level service to our customers and their users. We can speak different languages depending on the customers’ needs and expectations. We are available 24 hours a day, 7 days a week, so we never leave clients unattended. We can meet various customers’ requirements when it comes to delivery models – we support Full Outsourcing, we support Managed Service, we also support custom-tailored delivery scenarios.