Support Services2019-09-03T09:59:37+00:00

Support Services

As organizations are focusing more and more on revenue and new customer acquisition, it still is critically important to serve customers appropriately and achieve a high customer retention ratio. This can often be very challenging, for example, when organizations have to provide 24/7 coverage for their users and customers, when users require to be served in their native language, when business is growing fast, when you are just starting a business  and have a limited budget, and in many other cases.

BULPROS Support Services portfolio is enabling customers to outsource certain tasks and none-core activities to our teams of trained and experienced specialists. Our service is unique due to the combination of flexibility, experience, attitude and quality. We focus on a KPI-oriented methodology to provide an enterprise level service to our customers and their users. We can speak different languages depending on the customers’ needs and expectations. We are available 24 hours a day, 7 days a week, so we never leave clients unattended. We can meet various customers’ requirements when it comes to delivery models – we support Full Outsourcing, we support Managed Service, we also support custom-tailored delivery scenarios.

As organizations are focusing more and more on revenue and new customer acquisition, it still is critically important to serve customers appropriately and achieve a high customer retention ratio. This can often be very challenging, for example, when organizations have to provide 24/7 coverage for their users and customers, when users require to be served in their native language, when business is growing fast, when you are just starting a business  and have a limited budget, and in many other cases.

BULPROS Support Services portfolio is enabling customers to outsource certain tasks and none-core activities to our teams of trained and experienced specialists. Our service is unique due to the combination of flexibility, experience, attitude and quality. We focus on a KPI-oriented methodology to provide an enterprise level service to our customers and their users. We can speak different languages depending on the customers’ needs and expectations. We are available 24 hours a day, 7 days a week, so we never leave clients unattended. We can meet various customers’ requirements when it comes to delivery models – we support Full Outsourcing, we support Managed Service, we also support custom-tailored delivery scenarios.

247 Customer Care and L1 Support

24/7 Customer Care and L1 Support Services

Enabling customers to focus on their core competencies and removing the burden of managing a team responsible for handling user requests and/or incidents. By utilizing our services, companies can focus their strengths on achieving their business goals, and be assured that we can keep up the pace.

Learn more
24/7 IT Support Services based on ITIL methodology, a set of tools that enables visibility and proactive monitoring

24/7 XpertIT Support Services

Enabling IT teams and departments to focus on innovation and modernization in order to meet the expectations of business and users, by outsourcing IT support and operations to our team of experts.

Learn more
Back office services are designed to effectively manage all your daily financial needs.

Back Office Services

These services are designed to effectively manage all your daily financial needs. We provide our clients with enhanced insights into their financial procedures and greater scalability – something than can be achieved through traditional in-house operations.

Learn more
Data Services are designed to support companies in managing information and making the best use of it

Data Services

Data Services are designed to support companies in managing information and making the best use of it. Our highly qualified and experienced teams provide innovative solutions that generate value for both the client and its end-customers.

Learn more
247 Customer Care and L1 Support

24/7 Customer Care and L1 Support Services

Enabling customers to focus on their core competencies and removing the burden of managing a team responsible for handling user requests and/or incidents. By utilizing our services, companies can focus their strengths on achieving their business goals, and be assured that we can keep up the pace.

Learn more
24/7 IT Support Services based on ITIL methodology, a set of tools that enables visibility and proactive monitoring

24/7 XpertIT Support Services

Enabling IT teams and departments to focus on innovation and modernization in order to meet the expectations of business and users, by outsourcing IT support and operations to our team of experts.

Learn more
Back office services are designed to effectively manage all your daily financial needs.

Back Office Services

These services are designed to effectively manage all your daily financial needs. We provide our clients with enhanced insights into their financial procedures and greater scalability – something than can be achieved through traditional in-house operations.

Learn more
Data Services are designed to support companies in managing information and making the best use of it

Data Services

Data Services are designed to support companies in managing information and making the best use of it. Our highly qualified and experienced teams provide innovative solutions that generate value for both the client and its end-customers.

Learn more

Meet our team

A highly qualified senior executive with more than 10 years’ experience in business development and business & client management within ITO, Cloud and Support Services, and Sales Services.

Yordan is highly qualified senior executive with more than 10 years’ experience in business development and business & client management within ITO, Cloud and Support Services, and Sales Services. Since May 2011, Yordan has been one of the Co-Founders of BULPROS, where he is currently responsible for the global Cloud and Support as well as for the Sales Services business of the company and for its strategic expansion.

Yordan is highly experienced in the IT sector in the domains of IT Support and Outbound Services, in a multilingual environment, by managing Service Desk and Telesales teams. He has demonstrated the ability to take on leadership roles in all new challenges, ensuring high performance and best results. Yordan is skilled in communication, planning, and organization and consistently recognized for his outstanding client relationship skills. His business expertise includes broad knowledge in Business Process Outsourcing, Set-up, Transition and Transformation Management, Customer Relations Management and People Management.

Lubo_Alexiev
Lubo is Cloud and Support Services Offering Manager in BULPROS. His professional experience is in the area of custom software architecture and functionalities development and ERP Systems implementation. Business Process Design, Sales & Market Research are part of his management background in different industries – Retail, Manufacturing, IТ, Customer and Technical Support Services. Co-Founder with entrepreneurship and coaching skills.

Pavel Yosifov BDM for Cloud and Support Services

Pavel joined BULPROS as a Business Development Manager for Cloud and Support Services in 2019. For the previous 10 years, he has been acting as a CTO of Mnemonica – a Bulgarian system integrator, who specializes in Cloud and Infrastructure technologies and Information Security.

Pavel specializes in the Hybrid/Private Cloud solutions, Information Security, Outsourcing services and building XaaS platforms. With over 13 years of experience in IT, he has a solid hands-on technical experience, a rich history of good partner relationships, and successful years in management and business development roles.