24/7 XpertIT Support Services
Challenge
Providing high-quality IT Support and Operation Services is more difficult now than ever before. Businesses require IT to be operational 24/7/365, excuses are not accepted. Standard approaches are becoming less and less efficient and companies are trying to compensate with more tools and more people, which is costly and rarely efficient.
Solution
Finding the right tools and solutions is hard, but it is still not enough to guarantee high-quality IT Operations and Support. The key to achieving this is a symbiosis between processes, tools and people. We at BULPROS have built a service based on ITIL methodology, a set of tools that enables visibility and proactive monitoring, as well as a team of great experts to ensure your IT meets the needs and expectations of your business.
Infrastructure Management
- Monitor, configure, operate and support your hardware, firmware, network and datacenter infrastructure;
- Monitor, configure, operate and support your VM environment and its components;
- Monitor, configure, operate and support your operating systems – operations monitoring, capacity monitoring, update management, change management.
Core Services Management
- Configure, operate, monitor and support your Active Directory services and supporting services like DNS, DHCP, etc. – user management, authentication management, update management, policy management and change management;
- Update and if necessary Upgrade the entire AD structure;
- Apply best practices and build know-how to constantly improve the environment.
Exchange and Office 365 Management
- Exchange On-Prem and Online management, operations and support;
- Tenant configuration and management;
- MS Teams / SfB operations and management.
Full IT Operations Managed Service
- We take care of your entire IT environment;
- We monitor, support, update and enhance the entire stack:
- DataCenter systems;
- Cloud-based applications;
- Internal applications etc.;
- Desktops and Laptops;
- Connectivity;
- Etc.
24/7 XpertIT Support Services
Benefits
Proactive Monitoring
Our services ensure most incidents can be foreseen, thus allowing for proactive reaction to critical situations and planned maintenance.
Efficiency
Our methodology ensures timely reaction to both incidents and change requests thus improving your business efficiency.
Multi-Language
We speak your language – our services are available in 28 different languages.
Consulting
We combine best practices with the specific needs of your business environment in order to identify the most suitable technology investments and activities for your organization.
24/7/365 Service and Support
Our services are available 24 hours a day, 7 days a week, 365 days a year, covering night hours and all time zones.
Security and Risk Management
Our services are provided in a secure manner, which will not violate your corporate security policies.
Benefits
Proactive Monitoring
Our services ensure most incidents can be foreseen, thus allowing for proactive reaction to critical situations and planned maintenance.
Efficiency
Our methodology ensures timely reaction to both incidents and change requests thus improving your business efficiency.
Multi-Language
We speak your language – our services are available in 28 different languages.
Consulting
We combine best practices with the specific needs of your business environment in order to identify the most suitable technology investments and activities for your organization.
24/7/365 Service and Support
Our services are available 24 hours a day, 7 days a week, 365 days a year, covering night hours and all time zones.
Security and Risk Management
Our services are provided in a secure manner, which will not violate your corporate security policies.
Packages and Prices
Standard
- OS Windows/Linux SnO1
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- Active Directory SnO1
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- Email Service SnO1
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- File Services SnO1
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- Layer 2 Network SnO1
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- Server/Hypervisor SnO1
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- Datacenter Hardware SnO1
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- L1-L7 Network SnO1
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- Database SnO1
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- SAP SnO1
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- ITSM Tool
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- Monitoring Tool
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- Reporting
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Advanced
- OS Windows/Linux SnO1
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- Active Directory SnO1
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- Email Service SnO1
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- File Services SnO1
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- Layer 2 Network SnO1
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- Server/Hypervisor SnO1
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- Datacenter Hardware SnO1
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- L1-L7 Network SnO1
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- Database SnO1
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- SAP SnO1
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- ITSM Tool
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- Monitoring Tool
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- Reporting
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Enterprise
- OS Windows/Linux SnO1
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- Active Directory SnO1
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- Email Service SnO1
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- File Services SnO1
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- Layer 2 Network SnO1
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- Server/Hypervisor SnO1
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- Datacenter Hardware SnO1
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- L1-L7 Network SnO1
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- Database SnO1
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- SAP SnO1
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- ITSM Tool
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- Monitoring Tool
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- Reporting
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Insights
Working DevOps? How about yes!
Working DevOps? How about yes! One of the most important requirements for both people and organizations today is to always be up-to-date with the latest trends and customer needs. Let’s take the mar
The IT support revolution Chapter 2
The IT support revolution Chapter 2 – market dynamics, security, automation To continue the topic on market dynamics, it is important to find out what has changed in the past decades. Before and dur
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The IT Support revolution Chapter 1 – needs, quality, market dynamics More and more companies are looking at the newest technologies available. By bringing such “bleeding edge” innovations into some