Office 365 Operations and Support
Challenge
As companies migrate to Office365, many operations and supporting services are mixed, scrambled and changed beyond what we were used to. Office365 applications are mostly end-user apps, but there are things like Active Directory, Exchange, SharePoint and even Voice/Chat communication, that were traditionally considered DataCenter systems. And all of a sudden, customers now need to merge part of the DataCenter IT team and part of the User Support IT team or even build a completely new team.
Solution
BULPROS helps customers use the full potential of Office 365 while keeping administrative overhead at a minimum by providing the right mix of expertise, processes and tools. Our customers can benefit from user training and support, day-to-day operations and strategic planning to ensure their users and collaboration platform work efficiently.
Setup and Migration
- Office 365 Tenant setup
- Domain preparation and Setup
- E-mail routing and Exchange Online Protection
- Import/Sync users from existing directory
- E-mail migration to Exchange Online
- MS Teams migration and dial-in conferencing
- SharePoint and OneDrive setup
User & Group Management
- Single Sign-On through ADFS
- Maintaining user consistency in a Hybrid environment through DirSync or other tools
- Account Management – create/delete/change/disable accounts in compliance with internal rules and regulatory requirements
- Password Management – create/reset/change passwords in compliance with internal rules and regulatory requirements
- Authorization Management – Managing Groups and corresponding rights and entitlements on the different systems – Exchange, SharePoint, Teams, etc.
Platform and User Support
- Platform Productivity – ensuring all components are running as expected and in an optimized mode
- Platform Аvailability – ensuring user access to the platform and support in resolving related issues
- Quota Management – applying and managing user quotas
- Data Protection – ensuring the availability of data that can be restored in case of accidental or malicious data loss
- Cyber Security Policies – enforcing cyber security best practices and applying customer-specific rules and policies
- Mobile Device Management – synchronization with mobile devices
Office 365 Operations and Support
Benefits
Experience
In us you will find a trusted partner who understands the needs of your business and customers and knows how to address them.
Smooth Operator
Having the right partner to operate your environment is crucial for the user experience and effectiveness of collaboration.
Security
Protection against cybercrime is a combination of tools, processes and people, and we are here to help you manage them in your Office365 setup and operations.
Productivity
A working environment with proper support for your people improves business productivity.
Reduced Cost
Instead of investing in building a 24/7 team, utilize our existing team and experience to effectively support your business.
24/7 Service
Our services are available to meet your business needs.
Benefits
Experience
In us you will find a trusted partner who understands the needs of your business and customers and knows how to address them.
Smooth Operator
Having the right partner to operate your environment is crucial for the user experience and effectiveness of collaboration.
Security
Protection against cybercrime is a combination of tools, processes and people, and we are here to help you manage them in your Office365 setup and operations.
Productivity
A working environment with proper support for your people improves business productivity.
Reduced Cost
Instead of investing in building a 24/7 team, utilize our existing team and experience to effectively support your business.
24/7 Service
Our services are available to meet your business needs.
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