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AI Conversational Assistants2019-06-14T10:44:35+00:00

Challenge

Customer experience is at the core of the business success of companies from all industries. In order to attract potential customers and turn them into loyal clients, companies try to create personalized communication and be available 24/7 which can be costly and time consuming. Nowadays a lot of organizations are benefiting from chat bots which can handle predefined conversations. Although chat bots can be very helpful in terms of improving customer service and optimizing operational costs, your business can leverage innovation and benefit from greater opportunities.

Solution

AI Conversational Assistants can deliver additional business value by creating enhanced conversations and making personalized recommendations which have direct impact on the customer’s behavior. Smart interactions enable conversational user experience, channel orchestration and customer service automation as a holistic approach. Chat and voice bots offer personalization at scale through one-to-one communication which can significantly enhance the customer experience and engagement and improve the business results.

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Overview

The opportunities provided by conversational bot systems go far beyond giving responses to customers’ inquiries. They are also used for other business tasks, like collecting information about users, helping to organize meetings and reducing overhead costs.

Smart bots rely on artificial intelligence when they communicate with users. Instead of pre-prepared answers, the bots responds with adequate suggestions on the topic. This enables customers to self-serve on their terms, using their language. On the other side smart assistants decrease the burden that is placed on your staff and enable them to handle higher impact problems and requests.

Proper implementation will assure delivering information and services with a consistent, on-brand, and engaging experience.

Integration with line-of-business systems provides actionable insights bot to the business and the ultimate bot users.

Based on the IBM Watson Assistant framework the smart assistants we build and deliver are designed for mission-critical operations observing:

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Data privacy

Your training data and insights are your own. As your models gain value, you maintain ownership of your data.

Data isolation

Ensure additional reliability and control with dedicated, isolated containers for your data storage and software runtime.

Mutual authentication

Establish an even more secure channel of communication between your app and Watson Assistant through mutually authenticated SSL certificates.

Behind the firewall

For complete control and isolation, install Watson Assistant in your own data center on IBM Cloud Private.

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Features:

  • Speech to text
  • Text to speech
  • Natural Language Understanding (NLU)
  • Tone analyzer
  • API based integrations

Benefits

Immediate response 24/7

  • Provide immediate customers response in real time 24/7 even during unexpected loads.

Business Process Optimization

  • Automate the processes of information rich responses

Reduced costs

  • Optimize the company budget by handling common issues in an automated manner.

Improved customer service

  • Selection of associated controlled device and line if more than one is available.

Personalized communication

  • A chatbot answers the specific questions of visitors instead of displaying a long list of information. The more attention a customer gets the greater his desire to buy your product or service.

Improved response rate

  • About 90% of questions sent from Facebook business pages remain unanswered. Chatbot responds to 100% of messages and converts more visitors into buyers.
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